Return policy

At BritBites store, customer satisfaction is a top priority. If you're not fully happy with your purchase, please review our return guidelines below.

📅 Return Period

You have 30 calendar days from the date of purchase to request a return or exchange. Unfortunately, if more than 30 days have passed since your transaction, we will not be able to issue a refund or replacement.

📦 Return Conditions

To qualify for a return, your product must:

  • Be unused and in the same condition that you received it

  • Be returned in its original packaging

🚫 Items Not Eligible for Return

The following items are non-refundable:

  • Any item returned more than 30 days after the delivery date

A receipt or valid proof of purchase is required to process all returns.

💳 Refund Procedure

Once we receive and inspect your returned product, we’ll notify you via email confirming its arrival. You’ll also be informed whether your refund has been approved or declined.

If approved, your refund will be processed, and the credited amount will automatically be issued to your original payment method (e.g. credit card or bank account) within a few business days.

⏳ Delayed or Missing Refunds

If your refund hasn’t arrived:

  1. Double-check your bank account again.

  2. Contact your credit card provider—it might take some time before the refund officially appears on your statement.

  3. Reach out to your bank, as internal processing delays are common.

If you've taken the steps above and still haven’t received your refund, please contact our support team at [email protected].

✉️ Return Shipping

If you're returning a product, please send it to the address listed below.

  • Return shipping fees are the responsibility of the customer and are non-refundable.

  • If you qualify for a refund, any return postage costs may be deducted from your refund amount.

Depending on your location, the time it takes for an exchanged item to reach you may vary.

📞 Contact Information

If you have questions about a return, refund, or exchange, please feel free to reach out:

  • Phone:+1 (480) 963-4455

  • Email:[email protected] 

  • Return Address:1650 S Arizona Ave, Chandler, AZ 85286, US